First we genuinely thank you for choosing to shop with Funky Chunky Jewels. We work very hard to offer you the best value for your dollar, keep prices reasonable and ship in a timely manner. We truly appreciate each and every customer and order. It is our goal for you to have a pleasurable shopping experience and great customer service so that you are a repeat customer and recommend us to your friends.
We encourage you to ask questions especially about sizing on clothes and lengths on necklaces so that when your order arrives it is exactly as you expected. The very best way to contact us is via email at funkychunkyjewelstexas.com or you can give us a call at 830-538-5108. We require everything in writing to prevent any misunderstandings on sizing, pricing, etc.
In the case that you need to exchange an item, our policy follows.
Thanks again for your business!
We sincerely appreciate every order!
Yvonne Patton, Owner
Ellen Rankin, Manager
Funky Chunky Jewels
WHAT ARE YOUR PAYMENT OPTIONS?
We happily accept Mastercard, Visa and Discover. Our processing company requires that your zip code match with the card or they will decline the charge.
WHY CORRESPOND BY EMAIL?
Many times we look back through emails to remind ourselves of a request or situation from a customer. If this information is taken down over the phone it may not get to the correct person and we also take the chance of it getting written down incorrectly. Keeping it all in one central place (email box) lets everyone here reference back to any information we need.
I REALLY WANT TO PLACE A PHONE ORDER.
We will gladly take your phone order. Just give us a call at 830-538-5108. But at the same time the website works best because it automatically pulls the item(s) from inventory plus you type your own information such as address, sizes, etc. That cuts out the possibility of our staff writing an order incorrectly.
WHY IS IT SO IMPORTANT THAT I INSPECT MY GARMENT IMMEDIATELY UPON ARRIVAL?
It is important to inspect your garments when they arrive and BEFORE ANY TAGS ARE REMOVED. Be sure and try your items on BEFORE ANY TAGS ARE REMOVED. There is a time limit to get items back to us plus once the tags are removed for any reason, we cannot accept the items back.
WHY ARE LAST CHANCE ITEMS FINAL?
Please carefully choose your sizing on LAST CHANCE items because they are a FINAL SALE. We do not offer size exchanges and we do not offer store credit on LAST CHANCE items. However the plus side of this for you is that you get a great deal but please choose carefully and please do not ask for exceptions to be made in this policy.
I BOUGHT A REGULAR PRICED ITEM THAT DOESN’T FIT CORRECTLY. WHAT IS THE PROCESS FOR SENDING IT BACK?
We encourage you to ask questions especially about sizing on clothes and lengths of necklaces so that when your order arrives it is exactly as you wanted. However, in the case that you need to exchange a regular priced item, we offer merchandise exchange as outlined below for exchange or store credit only, no refunds. Items should be returned unworn, unwashed and undamaged, no makeup stains, no tobacco odor and all tags should still be intact. Jewelry for exchange must arrive back exactly as it was sent. Boots and shoes that arrived wrapped must be returned wrapped with no tape, labels or writing on the box itself. It is highly suggested that you utilize the post office's service of delivery confirmation and insurance as well if you wish. It is your responsibility to get the items back to us and remember the post office as well as any shipping company is not error free so please use tracking and/or insurance. If you have fragile items, you will want to consider insurance as well. It is your responsibility to get exchange items back to us in new condition. Upon inspection and verification of time frame, we will issue a store credit that you can use at any time. Please do not return items that the tags have been removed from. Please include a copy of your invoice showing the purchase. All sales are final on sale items. Please do not send back any sale items.
The item must be RECEIVED at the address below within 15 CALENDAR days of the confirmed date of delivery as provided by the Delivery Confirmation receipt. We strongly recommend you also use Delivery Confirmation when returning the item(s) for your proof of shipping. Once we get your package back we will process and then issue an online credit voucher and email you the code. You will then use this code to reorder the item(s) you want. That generates you a new order, applies your credit and gets you in line for processing and shipping all in one step.
WHAT IF FCJ MADE A MISTAKE ON MY ORDER?
Again, inspect your items immediately upon arrival and be sure to leave all the tags attached. Email us at funkychunkyjewelstexas.com or give us a call at 830-538-5108 and describe the mistake as you see it. Sometimes we may request a photo of the item but we will let you know. In the case that we are at fault, we will assume the shipping fees but again the item needs to be returned according to the time lines, tags attached and with a copy of your invoice.
RECAP OF POLICY:
*Tags must remain attached unless you know for sure you are keeping the item
*Items need to be promptly inspected as we have a Fifteen (15) day window to get them sent back except during special holiday extension.
*We do not allow exchanges or credits on SALE items – they are final
*Please use tracking on your package and consider insurance if needed. If the post office looses your package we cannot issue a credit when we don’t get the merchandise back
RETURN PACKAGES TO:
Funky Chunky Jewels
Castroville, TX 78009
NOTE: Please insure and use tracking on your return packages to keep the post office accountable. You are responsible for the items until it reaches our warehouse. If they loose it in transit back to us we assume no responsibility for the lost package.